Salam88 | Questions FAQ — All the Answers Are Right Here

The minimum age to register and use the Salam88 platform is 18 years old. This is a non-negotiable requirement. Salam88 conducts age verification during the KYC process and will close any account found to have been registered by an underage individual.

No. Each individual is only allowed to own one active account only. Multiple account registrations are a violation of salam88's Terms and Conditions and may result in the closure of all related accounts along with forfeiture of balances. If you have forgotten your password, use the recovery function — do not register a new account.

KYC (Know Your Customer) is an identity verification process required before you can make your first withdrawal. You'll need to upload photos of your Malaysia IC (front and back) along with a quick selfie. The review process typically completes within a few hours. KYC protects your account from unauthorized access by third parties.

Login to your account and go to the Account Settings. There you can update your phone number, email address, and other profile details. Any changes to your phone number or email require OTP verification sent to the new number or email. If you run into any issues, please contact our customer support.

You can request account closure by contacting our customer support via live chat. Before the account is closed, make sure you have withdrawn all available balance. Accounts closed at the player's request cannot be reopened. If you only need a temporary break, consider the self-exclusion or voluntary break options available on the Responsible Gaming.

salam88 accepts a variety of popular deposit methods in Malaysia:

• DuitNow – the fastest real-time transfer method
• FPX – online bank transfer from all major Malaysian banks
• Touch 'n Go eWallet – the most widely used e-wallet
• Boost – popular e-wallet for fast transactions
• GrabPay – an additional option for Grab users

All methods are processed in Malaysian Ringgit (MYR).

Minimum deposit varies by method: RM 10 for e-wallets (Touch 'n Go, Boost, GrabPay) and RM 20 for bank transfers (FPX, DuitNow). The maximum limit depends on your KYC level and the daily limit you set yourself in account settings. By default, the daily deposit limit is RM 10,000 for fully verified accounts.

Deposits via DuitNow and e-wallets (Touch 'n Go eWallet, Boost, GrabPay) are credited to your account within a few seconds only. FPX deposits typically take between 1 to 5 minutes depending on your bank's processing speed. If your deposit has not arrived after 15 minutes, contact our customer support with proof of transaction.

salam88 does not charge any processing fees for deposits. You may be charged a small fee by your payment service provider (such as your bank or e-wallet) depending on your account type and plan with them — but this is outside salam88's control. The amount you deposit is the full amount that will be credited to your gaming account.

This can happen when your internet connection drops while a transaction is being processed. In such cases, the funds are usually returned automatically to your bank account within 1 to 3 business days. If the amount has not been returned after that period, contact Salam88 customer support and provide: your account number, deposit amount, transaction date and time, and a screenshot of the deduction from your bank.

Withdrawals to e-wallets (Touch 'n Go, Boost) are processed within 5 to 30 minutes. Withdrawals to a bank account via DuitNow or standard bank transfer typically take between 30 minutes and 2 hours, depending on the bank's operating hours. Withdrawal requests made on weekends or public holidays may take slightly longer due to verification procedures.

Minimum withdrawal is RM 30 for all methods. The maximum daily withdrawal limit depends on your account's VIP level — starting from RM 5,000 per day for standard accounts up to RM 30,000 per day for Platinum VIP members. For higher limits, contact your VIP account manager or customer support.

There are several reasons that may cause a withdrawal to be delayed or rejected:

• KYC incomplete or documents rejected
• Bonus wagering requirements have not been fully met
• Bank account details do not match the name on your IC
• Daily or weekly withdrawal limit reached
• Suspicious activity detected on account

If you are unsure of the reason, contact customer support with your withdrawal request reference number.

No. For security and anti-money laundering compliance, salam88 only allows withdrawals to a bank account or e-wallet that is registered under the same name linked to your salam88 account. Withdrawals to third-party accounts are not permitted and will be automatically rejected.

Wagering requirements are the total amount you need to wager before withdrawing bonus funds. For example, if your bonus is RM 100 with a x20 requirement, you must place wagers totalling RM 2,000 (100 × 20) before a withdrawal is allowed. Wagering requirements vary by bonus type — check the Promotions for full details on each offer.

The welcome bonus can only be claimed once only for each new account. However, salam88 offers a variety of recurring bonuses such as daily reload bonuses, weekly cashback, and special promotions during festive seasons. Check the Promotions page regularly for the latest offers you are eligible to claim.

A referral code is entered during the registration process in the "Referral Code" field. Promo codes for special offers are entered in the designated field when making a deposit. Make sure you enter the correct code before confirming the transaction — codes cannot be applied retroactively after a deposit has been made without one.

Yes. You can choose to opt out of bonuses by leaving the bonus option unchecked during deposit. This is useful if you want to withdraw funds without having to meet bonus wagering requirements. Go to Account Settings and look for the "Bonus Control" option to manage your bonus preferences.

salam88 uses 256-bit SSL encryption for all communication between your device and our servers — the same standard used by banking institutions. Your password is stored in encrypted form and cannot be viewed by any staff member. Player funds are held in accounts separate from company operations to ensure the safety of your money.

Take immediate action:

• Change your account password immediately via Account Settings
• Review your login history for any unrecognized activity
• Enable two-factor authentication (2FA) if you haven't already
• Log out of all devices via the "Log Out All Devices" option
• Contact Salam88 customer support immediately to report the incident and freeze your account if necessary

Two-factor authentication (2FA) adds an extra layer of security to your account. When enabled, every login requires a temporary code in addition to your password — this code is sent to your phone via SMS or generated by an authenticator app. To enable it, log in to your account → Account Settings → Security → Enable 2FA. Follow the on-screen instructions to complete the setup.

salam88 offers a wide range of game categories for all types of players:

• Sports – live and pre-match Sports Betting covering football, badminton, e-sports and more
• Slots – hundreds of video Slots from the world's leading providers
• Live Casino – baccarat, blackjack, roulette with real live dealers
• Bingo – bingo games in a variety of fun formats

Yes, some slot games offer demo mode that lets you play for free using virtual currency. This is the best way to get familiar with new games and understand how they work before playing with real money. Any funds "won" in demo mode cannot be converted to real money and will not be credited to your account.

Yes, the salam88 app is available for both Android and iOS. For Android, you need to download the APK file from our Download page, as it is not available on the Google Play Store due to platform policy. For iOS (iPhone and iPad), the app is available from our download page by following the provided installation instructions.

If a game stops unexpectedly during an active session, don't worry — our system saves the game state automatically. Try the following steps in order: (1) Refresh the page or close and reopen the App. (2) Check your internet connection. (3) If the game cannot be resumed, log out and log back in. If the issue persists for more than 5 minutes, contact support with the game name and time of the incident.