Privacy Policy salam88 – Personal Data Protection for Malaysian Players

This Privacy Policy is issued by salam88 and applies to all users who register or use our platform — covering the website salam88.live, mobile app, and all related services we offer.

We understand that trusting a platform with your personal data is a big decision. That's why we've written this policy in plain, easy-to-understand language — not the lengthy legal jargon most people skip right past. We want you to genuinely understand what happens with your data.

Salam88 is committed to handling your personal data in accordance with the principles of Personal Data Protection Act 2010 (PDPA) Malaysia, which covers seven data protection principles including general principles, notice and choice, disclosure, security, retention, data integrity, and access.

Salam88 only collects data that is genuinely necessary to operate our services safely and effectively. Below are the categories of data we collect and the purposes they serve:

Salam88 does not collect sensitive data such as medical records, religious beliefs, political views, or biometric data unless required by law.

The data we collect is used exclusively for the following purposes. We do not use your data for any other purpose without first obtaining your consent:

3.1 Platform Operations

Your data is used to create and manage your account, process deposits and withdrawals, handle games and wagering, and provide customer support. Without this data, we are unable to deliver the services you signed up for.

3.2 Security and Verification

Technical data such as IP address, device information, and login patterns are used to detect suspicious activity, prevent unauthorised access, and protect your account from fraud.

3.3 Legal Compliance

Salam88 is required to conduct KYC (Know Your Customer) checks and retain certain transaction records as part of its anti-money laundering (AML) and regulatory compliance obligations.

3.4 Service Communications

We use your contact information to send important account notices, security updates, and support responses. You can opt out of optional marketing communications at any time.

Salam88 does not sell, trade, or disclose your personal data to third parties for commercial marketing purposes. Full stop. However, there are limited situations where data disclosure may be required:

• Payment Service Providers: Information required to process transactions is shared with payment gateway providers integrated with our platform (e.g. FPX, DuitNow). These providers are bound by strict confidentiality agreements.
• Game Providers: Minimum data required to run a game session is shared with committed game providers. This excludes financial data or full identifying information.
• Legal Requirements: salam88 will disclose data if required by a court order, directive from a competent authority, or to fulfil applicable legal obligations.
• Rights Protection: Data may be disclosed to investigate fraud, prevent illegal activity, or protect the legitimate rights of salam88 and its users.

Salam88 continuously invests in security infrastructure to keep your personal data protected at all times. Key security measures we implement include:

• Data encryption in transit using TLS 1.3 protocol and 256-bit SSL certificates
• Data encryption at rest — sensitive data is stored in encrypted form in our database
• Internal access controls strictly enforced — only authorized staff can access user data, and every access is logged
• Two-factor authentication (2FA) available to all player accounts and mandatory for internal administrative access
• 24/7 security monitoring by automated threat detection systems
• Regular security audits by independent cybersecurity experts

While we take all reasonable measures, no system is entirely perfect. In the event of a security breach affecting your data, we will notify you within 72 hours and take immediate remedial action.

Salam88 uses cookies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our site.

6.1 Types of Cookies We Use

• Session Cookies: Maintains your login status during an active session. This cookie is deleted when you close your browser.
• Preference Cookies: Stores your preferences such as language, theme, and display options for a more convenient experience on return visits.
• Internal Analytics Cookies: Helps us understand how users interact with the platform for improvement purposes — this data is not shared with third parties.
• Security Cookies: Used to detect suspicious login attempts and protect your account.

Salam88 does not use third-party marketing tracking cookies or advertiser tracking pixels on our platform.

Under Malaysia's PDPA 2010 and data protection best practices, you have the following rights regarding your personal data that we hold:

To exercise any of the above rights, contact the salam88 support team via live chat or email at [email protected]. We will verify your identity before processing any request to protect the security of your account.

The salam88 platform is strictly prohibited for individuals under 18 years of age. We do not knowingly collect or process personal data from minors.

If we become aware that personal data of an individual under 18 has been collected without proper age verification, we will take immediate steps to delete that data and close the account in question.

Salam88 retains personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by Malaysian law.

• Active account data: Retained for the duration your account is active plus 5 years after account closure (AML requirement)
• Financial transaction records: Retained for 7 years in accordance with Malaysian accounting and legal requirements
• Security logs: Retained for 90 days for security incident investigation purposes
• Support correspondence: Retained for 2 years for reference and service quality improvement
• Marketing data (if consented): Retained until you withdraw consent

When the retention period expires, data is securely deleted or anonymised so it can no longer be linked to any individual.

Salam88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements, or user feedback. The date of the most recent update is always displayed at the top of this document.

For material amendments — meaning changes that significantly alter how we handle your data — we will provide proactive notice via email or in-platform notification at least 14 days before the changes take effect.

Continued use of the salam88 platform after any amendment takes effect will be considered acceptance of the updated policy.